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Group Training User Guide

Can I use the additional resources with clients?

Absolutely, yes!

You are welcome to share our resources with anyone you believe could benefit from them. We only ask that they are used in their original format (i.e. clearly attributable to Carolyn Spring).

How do I access my CPD certificate?
  • CPD certificates are only available for registered users upon completion of each lesson of the online training course.
  • Even if you have completed the training in a group setting rather than independently, your CPD certificate can only be generated once the ‘complete lesson’ button has been clicked on each course page. N.B. you do not have to re-watch lesson videos in order to register lessons as complete.
  • Once your certificate PDF has been generated, it will remain available to download from your account forever.
  • Also check out this FAQ: https://www.carolynspring.com/faq/my-course-isnt-showing-as-complete/
My access code isn’t working
  • The access code provided to your organisation is valid for the number of licences they have purchased.
  • If you are sure you have entered it correctly (no extra spaces, for example) then please double-check with your training coordinator and ask them to confirm that their pre-paid licences have not all been used.
Why do I need an account?

Individual user accounts are necessary for several reasons:

  • Lifetime access is included in your licence which means that the training and downloadable resources will remain yours to return to as many times as you may wish in the future.
  • CPD certificates are generated only for registered users upon completion of each lesson of the online training course. These remain available to download from your account forever.
  • Even if your organisation decides to deliver the training in a group setting, you will still need to add the training to your account and click through each lesson in order to generate your CPD certificate.

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