Privacy Policy

Last updated: 30 September 2018

This privacy policy is continually being revised and updated as we add new functionality to our website and/or make changes to the software and online subscription services we use to deliver our services.

 

Who we are

We are ‘Carolyn Spring’ which is the trading name of PODS Trauma Training Ltd. We deliver live and online training and publish resources related to recovery from trauma and reversing adversity. We work closely with the registered charity START with whom we collaborate on the ‘PODS (Positive Outcomes for Dissociative Survivors)’ project, which helps make recovery from dissociative disorders a reality through training, informing and supporting.

To provide services to you, including this website and its contents, we need to use your personal information. This document explains how we collect and use this information.

Our website to which this privacy policy specifically applies is www.carolynspring.com. Although we also run the PODS websites (i.e. those operating under the pods-online.org.uk domain and subdomains), they are governed by their own privacy policies which can be found at www.pods-online.org.uk/privacy-policy. In essence our privacy policies are identical overall in terms of what we do with personal information and how we protect it because we are the same human beings running both organisations! The charity START and the limited company PODS Trauma Training Ltd, in other words, are run by the same people with the same overall mission, but are different legal structures in order to comply with legal and accounting requirements and to allow for future expansion. Our live training is currently booked via https://events.pods-online.org.uk but will shortly be accessible via www.carolynspring.com.

If you have any further questions regarding our privacy policy, please contact us at info@carolynspring.com.

 

What personal data we collect and why we collect it

When you as a user interact with us at ‘Carolyn Spring’, we use the data you give us so we can provide our services. We collect your personal information when you:

  • Contact us
  • Register on or visit our website
  • Post a comment
  • Sign up to our mailing list
  • Purchase a resource
  • Request or receive a free resource
  • Receive a service from us, such as consultancy
  • Apply for a concession for our training days
  • Book a training day
  • Register for an online training course, including a free taster
  • Register for a webinar
  • Complete a survey

When you perform any of these actions, you are giving us consent to process the information you have provided so that we can deliver our service to you.

At any time, you can withdraw your consent by contacting us via email, phone and address. This does mean that we then cannot provide you with any services beyond that point unless you give us your consent again.

If you do not consent to your visit being tracked with cookies for the purposes of Google Analytics and other similar services, please do not visit our website. We anonymise this information, however, so we do not track individual use but only store this information for the purpose of seeing overall trends, for example which pages are most popular and how people have found our website.

We keep the personal information we collect to the minimum needed to provide you with the best service we can. This personal data includes:

  • Name
  • Email address
  • Home address and billing address
  • Contact number
  • Any other information you specifically supply to us, for example details of your circumstances, dietary requirements or disabilities, in requesting a particular service

 

Who do we share your personal data with?

We treat your personal data confidentially. To provide the service we do, we are in contract with a 3rd party who provides us with server/web hosting facilities. The 3rd party has no knowledge of this data, nor can it view, share or collect this specific data. We also have a contractual service in place with a local marketing agency who help us with things like advertising and digital marketing. They have limited access to some of our data and are also bound by both confidentiality and the terms of this privacy policy. In other words, they are not at liberty to disclose, sell or store your personal data in any way.

 

How do we secure your personal data?

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

 

How long do we keep your personal data for?

We only retain the information for the period required to provide you with the services you have requested and to fulfil legal and administrative purposes. We have no interest in keeping your data unless we need to – for example for tax purposes. As we currently offer ‘lifetime access’ for our online training courses, we won’t delete your data unless you ask us to, and if you do so then you waive your right to ‘lifetime access’.

 

Use of cookies

Our website uses cookies, small pieces of information transferred to your computer’s hard disk from a website. They allow websites to store information about your browsing patterns, making the website more useful to you. Many major sites use cookies. In fact, they are commonly used throughout the internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use a website, the cookie is accessed. This way, it can track the features you use and the pages and content that you view on the website to help personalise your experience. It allows you, for example, to register on the site, and recognises you when you return.

When you log in, we will also set up several cookies to save your login information. These login cookies last for two days. If you select ‘Remember me’, your login will persist for two weeks. If at any time you log out, the login cookies will be removed.

If you leave a comment on the website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for a year.

Additionally, we use Google Analytics to monitor the traffic on our web site. This is done through the use of cookies. Google Analytics’ cookies record if people are new or returning users, which pages people viewed and for how long. We do not use this data beyond the site traffic statistics, and no personal information is collected during this process.

We use a Facebook pixel on our website. This is a code that helps track conversions from Facebook ads. It helps us build targeted audiences for future ads and remarket to qualified leads—people who have already taken some kind of action on our website. It works by placing and triggering cookies to track users as they interact with our website and our Facebook ads.

You may disable cookie support on your browser if you wish, however to use our sites you will need to have cookies enabled.

 

Linking to other websites/ third party content

You may also find links to other external web sites on our sites. Examples of this would be helpful articles, information and books or resources. These sites are in no way endorsed by ‘Carolyn Spring’ and we recommend that you check the policy of each website you visit prior to entering any personal information.

Payments on our websites are processed externally by STRIPE, a well-respected debit and credit card processing company. This means that all sensitive data is transmitted directly to the payment processor without passing through our servers. This enables us to remain PCI-DSS compliant as we do not retain any of this sensitive data. In simple language, this means that we don’t see your credit card information and therefore don’t store it.

 

Your rights in relation to your personal data

Your rights to your personal data include:
• The right to access your personal information
• The right to have your information corrected or deleted
• The right to withdraw your consent for us to process your information
• The right to request a copy of the information we hold about you
• The right to restrict or object to the processing of your information
• The right to lodge a complaint with the Information Commissioner’s Office

You can exercise these rights by getting in contact with us in the office where we will strive to respond to each request as quickly as possible and fulfil the request as effectively as we can.

There may also be some circumstances when the rights may be limited, for example if we are asked to delete data which we are required to keep by law, or as an administrative requirement.

You can tell us at any time that you would prefer that we do not use your information for marketing purposes. If you would like to stop receiving news or product related emails from us, please contact us or use the ‘unsubscribe’ link provided in any of our email communications. We will stop sending them immediately. It should be noted that this will not stop you receiving booking or order confirmations, but may impact emails relating to online training courses.

 

How to get in contact with us

If you have any questions or concerns about our privacy policy, please feel free to get in contact with us in the office by phone, email or post.

Monday – Friday, 9.00am – 5.00pm

3 Archers Court
Huntingdon
PE29 6XG

01480 878409

info@carolynspring.com