No refunds are provided for digital products, which are available instantly.

Your right to cancel your order for a physical product starts the moment you place your order and ends 14 days from the day you receive the items. If your order consists of multiple items, the 14 days runs from when you get the last batch. This 14 day period is the time you have to decide whether to cancel. You then have a further 14 days to actually send the items back.


Carolyn Spring Ltd. will refund you within 14 days of either us receiving the returned goods or you providing evidence of having returned the goods (for example a proof of postage receipt from the post office), whichever is soonest. All items must be returned in pristine condition. A deduction can be made if the value of the items has been reduced as a result of damage or you handling the items more than was necessary. The extent to which a customer can handle items is the same as it would be if you were assessing them in a shop. Carolyn Spring Ltd. will refund the basic delivery cost of getting the goods to you in the first place. If you selected first class, Carolyn Spring Ltd. will only be required to refund the second class rate.


If you receive items that are damaged or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (October 2015) as you have when buying in store. Please contact us with details and evidence of any damage and we will send you out replacement items or refund you the cost of the initial order.


We cannot fulfil your order, including downloadable products, without processing your data, and so by placing an order you give us consent to process your data in accordance with our privacy policy.

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