OUR CURRENT RESPONSE TO CORONAVIRUS (COVID-19) GLOBAL HEALTH EMERGENCY

Last updated: 17/03/2020

SUMMARY: We are switching all our live events until July 2020 to online delivery.

An email will be sent to all delegates who have existing bookings as soon as possible.

We are in unprecedented times – a global health emergency and a rapidly evolving situation. So much has changed even in the last week.

Over the next 4 months we have 9 training events scheduled – nearly half of all our events for the year. Up until last weekend, we were intending to deliver these as planned as live events, given the government guidance.

However, the government guidance has now drastically changed. It would not be right for us to hold training days in person, given that they are ‘mass gatherings’, but in addition venues are also understandably refusing to hire.

The current medical crisis may well end up becoming a mental health crisis, and so the need for support for mental health professionals at this time is greater than ever. Although we believe that it is important for us to still deliver training and CPD to support that work, what is not essential is for that training to be delivered face-to-face in a large group setting. Although many people may prefer the in-person gathering (as we do!) many of the things we prefer (normal life) are currently being sacrificed for the greater good due to the extreme nature of this current emergency.

Therefore we have made the regrettable – but we think understandable – decision to change the format of our upcoming events between now and July 2020. Instead of delivering them as live events, attended in person in a group context, we will now be delivering them remotely (online) and will include additional features such as regular Q&A videos to complement them, alongside other measure that we are exploring to allow us all to connect together. We actually intend to provide greater value by doing so, although it is regrettable that we will all miss the personal interaction required by these social distancing measures.

A further email will follow detailing exactly how we plan to deliver this training, and please wait for this to see the full range of measures that we will be putting in place before contacting us as it will hopefully answer many of your questions. As you will appreciate, we are somewhat overstretched at the moment, dealing with a lot of enquiries and with only a skeleton staff as well as some work-from-home measures in place.

We started the year by offering free access to our new course ‘Dealing with Distress: Working with Suicide and Self-Harm’. This has been taken up by over 9250 people to date (in under 3 months) and it is still available for free until the end of the month if you’d like to take advantage of it. We are now asking for our customers and clients to respond in turn with generosity towards us in these incredibly testing times. As an organisation we are in an extremely precarious situation with a drop of over 90% in weekly revenue recently, resulting in one enforced redundancy already and numerous stringent cost cutting measures already being made. We are facing permanent closure unless we take immediate action to weather this storm.

There are so many people who are going to struggle over the coming months, and we don’t in this email want to suggest that we are the only ones. Not at all. But what we do want to do is to continue to help people recover from adversity into the future. We would be so grateful for your understanding and support, so that we can support you and/or your clients for years to come.
Please wait for the follow-up email before responding and bear with us as we respond to everyone in turn.

With very many thanks

Carolyn, Andy & Luke