Cancellation Policy

Your right to cancel

No refunds or cancellations are permitted for digital products, which are available instantly.

Your right to cancel your order for a physical product starts the moment you place your order and ends 14 days from the day you receive the items. If your order consists of multiple items, the 14 days runs from when you get the last batch. This 14 day period is the time you have to decide whether to cancel. You then have a further 14 days to actually send the items back.

 

Your right to a refund

Carolyn Spring Ltd will refund you within 14 days of either us receiving the returned goods or you providing evidence of having returned the goods (for example a proof of postage receipt from the post office), whichever is soonest. All items must be returned in pristine condition. A deduction can be made if the value of the items has been reduced as a result of damage or you handling the items more than was necessary. The extent to which a customer can handle items is the same as it would be if you were assessing them in a shop. Carolyn Spring Ltd. will refund the basic delivery cost of getting the goods to you in the first place. If you selected first class, Carolyn Spring Ltd. will only be required to refund the second class rate.

 

Returning faulty/damaged items

We cannot fulfil your order, including downloadable products, without processing your data, and so by placing an order you give us consent to process your data in accordance with our privacy policy.